Privacy Policy (Australia)

• Account & contact details: name, job title, company, email, phone.
• Business & billing information: billing address, purchase history, subscription details.
• Payment processing data: handled by our payment provider; we do not store full card numbers.
• Product content & support data: files or text you upload, prompts or configuration, diagnostic logs, and support tickets.
• Usage & device data: IP address, device/browser, features used, timestamps, crash logs, and approximate location derived from IP.
• Marketing preferences: newsletter opt-ins or opt-outs and campaign interactions.
• Job applications: CVs/resumes and related information you provide.
• Sensitive information: not sought; when provided, it is handled per the APPs and with consent where required.

We collect information directly from you, automatically through cookies and logs, and from trusted third parties such as partners, resellers, recruiters, or public sources.

• Provide, operate, secure, and improve the Services.
• Create and manage accounts, process payments, and fulfil transactions.
• Deliver customer support, training, and service notifications.
• Personalise experiences and measure performance.
• Send product updates and marketing (you can opt out at any time).
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal, regulatory, and contractual obligations.

We do not sell personal information.

We disclose personal information to:

• Service providers (hosting, storage, communications, payments, analytics, support, logging, security) under contracts that limit their use.
• Partners or resellers relevant to your purchase or deployment.
• Professional advisers such as lawyers, accountants, auditors, and insurers.
• Authorities when required by law or to protect rights, safety, or property.
• Potential acquirers or investors in connection with business transfers (e.g., merger or acquisition).

Some service providers may process information outside Australia. We take reasonable steps to ensure overseas recipients protect personal information consistently with the APPs.

We use cookies and similar technologies to run the site, remember preferences, and measure performance.

• Necessary cookies are required for core functionality.
• Analytics or marketing cookies operate with consent where required.

You can manage cookies in your browser and, if available, via Cookie Settings on our site.

We use administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, audit logging, and backups). No method is 100% secure; if a breach is likely to cause serious harm, we will notify affected individuals and the OAIC under the Notifiable Data Breaches (NDB) scheme.

Personal information is retained only as long as reasonably necessary for the purposes above or as required by law.

• Account and billing records: life of the account plus up to seven years.
• Support tickets and diagnostic logs: up to two years.
• Marketing lists: until you unsubscribe or request deletion.
• Backups: retained on rolling schedules consistent with our disaster-recovery plan.

Under the APPs you may request access to, and correction of, your personal information.

• Opt out of marketing via unsubscribe links in our emails.
• Control cookies in your browser and, where available, via on-site cookie controls.
• Contact us to update preferences or raise privacy questions at any time.

The Services are for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

We may update this policy from time to time. The revised version will be posted here with an updated Effective date.